Every item in our online store comes with Survivall.ca's 100% satisfaction guarantee. If you are not completely satisfied with your order when it arrives, we'll refund your money, less the shipping fee.
If you are not satisfied with your order, please contact us at
to obtain a Return Authorization Number (RAN). Once a RAN is obtained you may return the item for a refund or exchange. All returned items must be returned in their original packaging and must be in new, shipped condition. If an item is returned showing signs of obvious use, the item will be returned to the customer. made a mistake on your order, your return surface shipping will be reimbursed. The returns department requests that you allow 2-3 weeks turn around time for the issuance of credit or for the shipping of an exchange.
All products produced by Survivall.ca are warranted from the time of shipment to be free, for the warranty period of 1 year, from defects in materials and workmanship. The limited warranty described herein is not transferable and extends only to the first end-user. This warranty excludes all damage due to failure to follow any user manual or instructions, abuse, misuse, neglect, accident, fire, flood, Acts of God, improper applications, connection to incorrect line voltages and improper power sources, use of incorrect fuses, overheating, contact with high voltages or injurous substance or any other events beyond the control of Survivall.ca. This warranty also does not cover any damage arising during shipment of the product to or from Survivall.ca.
Survivall.ca reserves the right to make changes in design and improvements upon Survivall.ca products from time to time, and the User understands that Survivall.ca shall have no obligation to upgrade any previously manufactured Survivall.ca product to include such changes.
Any of the following will render a Survivall.ca warranty void : alteration, removal or tampering with any serial number, identification, instructional, or sealing labels on the Survivall.ca Product, any unauthorized disassembly, repair or modification of the Survivall.ca product. Survivall.ca will not be held responsible for any cost of or any damage caused by an unauthorized repair of a Survivall.ca product.
Should the User find that a Survivall.ca product is defective due to materials or workmanship, the User shall contact Survivall.ca at
advising of the problem. Should the defect be covered under warranty, a warranty return number (WRN) will be given. Once a WRN is provided by Survivall.ca, the item may be returned to Survivall.ca. The item will then be returned to the manufacturer who will decide if the item is to be replaced or repaired. Any postage stemming from a return due to warranty issues is the responsibility of the user. Any items returned in which postage has not been paid, will be returned to the user.
