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Terms and Conditions
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- During the checkout process, you will have the ability to choose which shipping method you prefer for your order. Based on the size and weight of the order, the various shipping options will be shown as well as the associated costs of each. You simply have to click the button beside their choice of shipping method.
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- Privacy & Security
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Policy on Privacy of Customer Personal Information
Survivall.ca is committed to protecting the privacy and security of your personal information obtained by reason of your customer relationship with Survivall.ca. This policy explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.
Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding provincial privacy acts.
What is personal information?
Personal information is information that refers to an individual specifically and is recorded in any form. Personal information includes such things as age, income, date of birth, ethnic origin, medical records and credit records. Information about individuals contained in the following documents is not considered personal information:
- public telephone directories, where the subscriber can refuse to be listed,
- professional and business directories available to the public,
- certain public registries and court records,
- certain other publicly available printed and electronic publications.
Our commitment to your privacy is governed by the following privacy principles:
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1. We are accountable to you
Survivall.ca is responsible for all personal information under its control, including any personal information that is transferred to third parties for processing, storage or other purposes. Our employees are accountable for compliance with these privacy and security principles.
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2. We let you know why we collect your personal information
Survivall.ca identifies the purpose for which your personal information is collected. We do this before or at the time the information is actually being collected.
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3. We obtain your consent to collect, use or disclose your personal information
Survivall.ca obtains your consent to collect, use or disclose personal information. The method of obtaining consent is appropriate to the type of personal information being collected, used or disclosed:
Survivall.ca will obtain your express consent (verbal, written or electronic agreement) to collect, use or disclose sensitive personal information such personal financial information.
Survivall.ca will use implied consent to collect, use or disclose your personal information where one or more of the following apply:
- a customer relationship already exists,
- express consent has previously been given,
- where the purpose of using the personal information is reasonably apparent to you.
You can change your consent preferences at any time by contacting Survivall.ca at
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4. We limit collection of your personal information
Survivall.ca collects only the information required to provide products and services to you. If the personal information we require is collected for a reason other than to provide products and services, your consent will be obtained before or at the time the information is collected. Survivall.ca will collect personal information only by clear, fair and lawful means.
Examples of why we collect personal information include:
- Communicating with you generally
- Processing your applications
- Processing and keeping track of transactions and reporting back to you
- Protecting against fraud or error
- Providing product and services requested by you
- Recommending products and services that Survivall.ca believes will be of interest and provide value to you
- To comply with legal and governmental requirements
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5. We limit use, disclosure and retention of your personal information
Survivall.ca uses and discloses your personal information only for the purposes it was collected. Survivall.ca does not sell or rent personal information to any organization or person for any reason.
We do not share your personal information with third party organizations except to offer you a product or service. If your personal information is shared with third parties, these third parties are bound by appropriate agreements with Survivall.ca to secure and protect the confidentiality of your personal information.
Survivall.ca retains your personal information only as long as it is required for our business relationship or as required by federal and provincial laws.
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6. We keep your personal information up to date and accurate
Survivall.ca keeps your personal information up to date, accurate and relevant for its intended use.
You may request access to the personal information we have on record in order to review and amend the information, as appropriate. In circumstances where your personal information has been provided by a third party, we will refer you to that party (e.g. credit bureaus). To access your personal information, please contact us at
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7. The security of your personal information is a priority for Survivall.ca
We take steps to safeguard your personal information, regardless of the format in which it is held, including:
- physical security measures such as restricted access facilities and locked filing cabinets,
- electronic security measures for computerized personal information such as password protection, database encryption and personal identification numbers,
- organizational processes such as limiting access to your personal information to a selected group of individuals,
- contractual obligations with third parties who need access to your personal information requiring them to protect and secure your personal information.
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8. We are open about our privacy and security policy
We are committed to providing you with understandable and easily available information about our policy and practices related to management of your personal information. This policy and any related information is available at all times on our web site, Survivall.ca under Help / Privacy Policy or on request.
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9. We provide access to your personal information stored by Survivall.ca
You can request access to your personal information stored by Survivall.ca. You may contact us at Upon receiving such a request and verifying your identity, Survivall.ca will:
- Inform you about what type of personal information we have on record or in our control, how it is used and to whom it may have been disclosed
- Provide you with access to your information so you can review and verify the accuracy and completeness and request changes to the information
- Make any necessary updates to your personal information.
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10. We respond to your questions, concerns and complaints about privacy
Survivall.ca responds in a timely manner to your questions, concerns and complaints about the privacy of your personal information and our privacy policies and procedures.
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- Secure Ordering Process
Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). Survivall.ca uses SSL to communicate with secure browsers like Mozilla Firefox, Netscape, OsX Safari and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to decode. Don't worry if your browser is secure or not - if it is insecure, you will not be able to purchase on our online store.
Once you have completed your order online, our security procedures do not end. For example, the moment you press "submit" to send you order, the encrypted order is sent directly to our order processing system. Your order is automatically pushed through the system and never "sits" in an unsecured queue. After the order processing system is finished with the information it is deleted so no one can gain access to your information in the future.
Ways to tell when you are in a secure section: In all browsers, look for the "http" in the URL to change to "https." The added "s" represents that you have entered a secure area. The entire ordering process on .ca's online store, from when you decide to checkout until your order is confirmed, is conducted on a secure server. Further, most popular browsers have a symbol to indicate secure mode.
- Netscape Communicator 6.0– A closed lock will appear at the bottom right side of your browser window when you are in a secure section. When unsecure, the lock is open.
- MS Internet Explorer– A closed lock on the lower right side of the browser window indicates a secure page. If unsecure, nothing is present.
Survivall.ca will only allow customers to order via the on-line store if the Internet server is secure. The security certificate is built in to your web browser to allow secure access to Internet servers when performing such tasks as on-line banking or providing your credit card number, to protect your personal information.
In some cases, customers may encounter a dialog box stating "Certificate Authority is Expired" when ordering through a secure server. If you receive this dialog box, please click "Continue" and your connection with our web site will be secure. To verify that your browser is secure, look at the bottom of your browser window; Netscape displays a solid key and Internet Explorer displays a closed lock.
To avoid the dialog box in the future, you must upgrade your Browser. To do this, visit your browser's web site and download the latest version of your browser; www.mozilla.org, www.aol.com, or www.microsoft.com. Be sure to restart your computer after upgrading your browser in order to be able to connect to Survivall.ca's secure server and place your order on-line.
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